Reference

Privacy Policy for Your sb028 Account

If you open from Bandung or anywhere in Indonesia, we use the same privacy rules for your account, your payment record, and your support message.

Account dataCookiesDANA, OVO, GoPay, QRISLocal law
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sb028 Privacy Policy for Your sb028 Account
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Where to Send Data Requests

If you want a copy, correction, or deletion request, send it through our live chat or email and include the account phone number plus the change you want.

Live Chat Use live chat from the help icon if you want a fast privacy request. Send your account phone number, the change you want, and the payment rail involved if the request touches DANA, OVO, GoPay, or QRIS.
Email Write to our privacy mailbox when you need a copy of your data, a correction, or a question about retention. Put the subject line in plain words so we can route it faster.
Account Form Open Account > Privacy Request in the lobby, then choose access, correction, or deletion. That path helps us match your request to the right profile without exposing more details than needed.
HANDLING THE RECORD

Security, Cookies, and Retention

We keep privacy handling narrow and practical. Account data stays inside the systems we need for login, wallet matching, fraud checks, and service replies.

Data Scope

We record the name, phone number, login history, and wallet reference tied to your account. That lets us match DANA, OVO, GoPay, or QRIS receipts without asking you to send the same proof twice.

Cookies

Cookies remember your login state, language choice, and the pages you opened, such as slots or live tables. On Android Chrome, iPhone Safari, and desktop browsers, they help us keep the session stable while you move between account screens.

Login Security

We ask for password checks, one-time codes, and a fresh login when your device changes. If your phone is lost, you can contact us quickly so we can block access while you reset the profile.

Retention

We keep records only for the time needed to run the account, settle disputes, or meet local-law duties. After that, we remove or mask details that are no longer required for the record trail.

Data Requests

Open Account > Privacy Request to ask for access, correction, export, or deletion. If the request affects payment records, include the date, rail, and last four digits or wallet reference so we can find it.

Outside Processors

When we need outside processors for hosting or payment checks, they see only the fields needed for the task. You can ask which record sets were touched and why through chat or email.

Common Privacy Policy Questions

These questions cover the parts people ask us most: what we collect, how long it stays, and how you can ask for changes. If your request touches a payment record or a local-law duty, we may need a short check before we act. When access is restricted by law in your area, we keep the service closed there and explain the reason through support.

We collect the details needed to create and secure the account: name, phone number, login history, device type, and the payment reference you use with DANA, OVO, GoPay, or QRIS. We avoid collecting anything outside that purpose.

We keep the transaction reference, amount, status, and date so we can match your wallet activity and answer account questions. We do not keep more than we need for the record trail and local-law duties.

Yes. Open Account > Privacy Request, choose access, and send the phone number on the account. We may ask for a brief check so we only release records to the right person.

We keep records only as long as needed for account use, dispute handling, audits, and local-law duties. When that period ends, we delete or mask fields that are no longer required.

Cookies help us remember your login state, language choice, and the pages you opened. We also log browser and device details, such as Android Chrome or iPhone Safari, to keep the session stable.

Send a request through live chat, email, or the account form. Tell us what should change, and we will verify the request from your profile before we update the record or close the file.

The policy follows the account and the local law that applies to it. If access is not allowed in your region, we keep the service restricted there and explain the step through support.

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