Reference

Legal terms for your Indonesia account

We keep this page focused on access, data use, and request handling for Indonesia accounts.

Local law onlyDANA OVO GoPay QRIS09:00-21:00 WIBRegistered email

How local law shapes access

sb028 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We treat this page as the place to check what applies before you move further with an account. Access depends on local law and is available only where local law permits, so your location, account details, and request type can change what we can do. If

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you send a change request, we may ask for the registered email, a fresh security check, or a match against the details already on file. The same approach applies when a payment name such as DANA, OVO, GoPay, or QRIS appears in your account history; the
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name and account data need to line up before we complete a legal request. We keep this page practical so you know what is checked, what is kept, and when we will reply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send legal questions

For legal questions, we answer through the same channels you use for account help, so you do not need to repeat your story in a different place.

Live chat Open the chat bubble in your account, send your registered email, and say what you need changed or checked. We use this route for access questions and keep it open daily from 09:00 to 21:00 WIB.

Email Send an email when you want a written trail for a legal request. Include your account email, the request type, and any matching details so we can verify ownership before we change anything, archive the reply, and keep the thread clear.

In-account form Use the in-account form if you prefer a structured request for data access, correction, or closure. It helps us log the case cleanly and reply with the exact next step after we verify the account.

DATA CHECKS

How we handle your requests

We handle requests by matching them to the account details already on file, then logging each step so you can trace what changed.

Data use

We collect only what we need to run your account, confirm requests, and answer legal questions. That includes your registered contact details, device signals, and the message history you send through chat or email.

Cookies and sessions

Cookies keep you signed in, remember your language choice, and help us spot unusual access. If you clear them, you may need to log in again and confirm your session on the next visit.

Account security

From Account > Security, you can change your password, review active devices, and close sessions you no longer use. If something looks wrong, contact us right away so we can lock the account and check it.

Retention

We retain records only as long as needed for account operation, dispute handling, audit checks, and legal duties. When those reasons end, we remove or anonymise the record under our retention rules.

Request changes

To request a correction, send the message from your registered email and state the exact field you want updated. We may ask for a fresh verification step if the change touches identity or contact data.

Who to contact

For access, export, closure, or deletion questions, use chat or email and include the account email you use here. We reply with the next step and tell you what local law allows.

Questions about access and records

These questions focus on access, data handling, cookies, retention, and request routes for Indonesia accounts. If you want a correction, export, or account closure, start from the registered email so we can verify ownership and keep the thread clear. We reply with the next step and tell you what local law allows, without sending you around between channels or asking you to repeat the same details twice.

It sets out how we handle access, data use, cookies, retention, and request routes for Indonesia accounts. It also tells you when a request can move forward and when local law keeps it closed until the condition is met.

Access depends on local law and is available only where local law permits. If your account details, region, and verification steps line up, you can continue; if not, we keep the account closed and explain the next step.

We keep the details needed to verify ownership, process requests, and protect the account, such as your email, phone number, device signals, and support messages. We do not ask for more than the account needs to operate.

Send the request from the registered email, say exactly what you want changed or exported, and include any matching details we ask for. That helps us confirm the right account before we act on anything.

We keep records only for account operation, dispute handling, audit needs, and legal obligations. When those reasons end, we remove or anonymise the data according to our retention rules.

Yes. You can clear cookies in your browser and review active sessions from Account > Security. If anything looks unfamiliar, ask support to close the session and reset your password.

Use chat for the fastest reply, or email if you want a written trail. Include your account email and a short description so we can route the request to the right team.

Legal terms for your Indonesia account

Where to send legal questions

How we handle your requests

Data use

Cookies and sessions

Account security

Retention

Request changes

Who to contact

Questions about access and records

01 What does this legal page explain?

02 Can I access sb028 from Indonesia?

03 What data do you keep for my account?

04 How do I request a correction or export?

05 How long do you keep my records?

06 Can I manage cookies and active sessions myself?

07 Who should I contact if I have a legal question?

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